According to Viktorov, this situation is indicative of active interaction with citizens. He emphasized that the use of voice robots allows for a significant reduction in the number of employees in the call centers of management companies—by five to six times. "That is, instead of 20 employees, there can be only two or three people, as the neural network handles 80-90% of all inquiries," he added.
Viktorov also noted that 80% of clients are satisfied with the responses received from the voice assistant. "However, there are exceptional situations when emergencies arise, and then it is necessary to connect a live operator to make urgent decisions," he concluded.
