The reason for this decision was technical failures in the data transmission system of the "smart meters," which were recorded in the fourth quarter of last year. The company noted that they understand that failures in receiving readings could cause inconvenience to consumers, which is why a temporary rule of not imposing penalties has been introduced. It should be noted that this measure only applies to debts incurred before the end of December 2025. If the arrears are not settled during the period from January to March, penalties will resume from April 1, 2026, in the usual manner," the statement said.
In addition, the company assures that the data transmission system is currently functioning stably, and charges are being made based on the actual meter readings.
For more information, you can contact the number 4444 (calls from mobile are free).
