Lydia Osaulenko, head of the consumer rights protection department in the sanitary, phytosanitary, and veterinary measures department of the EEC, noted that among all online shoppers, 80% also order various services.
However, many users face violations of their rights, and every second resident of the EAEU finds themselves in such a situation.
In 2026, a series of informational and educational events is planned to be held in collaboration with the member states of the union, aimed at raising public awareness of their rights when making online purchases.
